1. Introduction
Paventubin ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paventubin.com or use our services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email, phone number, address)
- Professional information (company, job title, industry)
- Training preferences and goals
- Payment and billing information
- Communication records and feedback
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and device information
- Browser type and version
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing public speaking training services
- Processing bookings and payments
- Communicating about your training program
- Sending marketing communications (with consent)
- Improving our services and website
- Complying with legal obligations
- Protecting our rights and preventing fraud
4. Legal Basis for Processing
We process your personal information based on:
- Contract: To provide our training services
- Consent: For marketing communications and optional services
- Legitimate Interest: To improve our services and protect our business
- Legal Obligation: To comply with applicable laws
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, email services, analytics providers
- Training Partners: When delivering collaborative programs
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet legitimate business purposes
Generally, we retain customer information for 7 years after the end of our business relationship.
8. Your Rights
Under Australian privacy law and GDPR, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Request limitation of processing
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent at any time
To exercise these rights, contact us at [email protected]
9. Cookies and Tracking
We use cookies and similar technologies to:
- Ensure website functionality
- Analyze website performance
- Personalize your experience
- Deliver targeted marketing
You can manage cookie preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
- Other lawful transfer mechanisms
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
14. Complaints
If you believe we have breached your privacy rights, you can:
- Contact us directly using the information above
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Contact your local data protection authority if you are located outside Australia